Support

We're here to help you get the most out of UK Chart History

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Email Support

Have a question or need help? Send us an email and we'll get back to you as soon as possible.

support@knws.co.uk
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Help Guide

Learn how to use all the features of UK Chart History with our comprehensive guide.

View Help Guide
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Rate the App

Enjoying UK Chart History? Leave a review on the App Store to help others discover it.

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Feature Requests

Have an idea for a new feature? We'd love to hear your suggestions.

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Frequently Asked Questions

Why can't I play some songs?

Music playback requires an active Apple Music subscription. Some songs may not be available in your region or may have been removed from the Apple Music catalogue. The app will show a message if a song is unavailable.

Why is album artwork not showing?

Album artwork is fetched from the internet. If you're offline or have a slow connection, artwork may not load. The app will show a placeholder icon instead. Try again when you have a better connection.

How do I reset my preferences?

Go to the "For You" tab, tap on "Your Stats", then scroll down and tap "Reset Preferences". This will clear your viewing history, favourites, and personalisation data.

Does the app work offline?

Yes! The chart database is stored locally on your device, so you can browse and search all #1 hits without an internet connection. However, playing music, loading album artwork, and viewing artist information requires an internet connection.

How do I add a song to my favourites?

Tap the heart icon on any track card or in the track detail view. The heart will fill in to show it's been saved. View all your favourites in the Favourites tab.

What data do you collect?

We don't collect any personal data. All your preferences, favourites, and history are stored locally on your device. See our Privacy Policy for full details.

The app is showing incorrect information

Our chart data is compiled from official UK chart records. If you believe there's an error, please contact us with details of the incorrect entry and we'll investigate.

How do I delete my data?

You can reset your preferences within the app (see above), or simply uninstall the app to remove all data. Since no data is stored on our servers, uninstalling completely removes all traces of your usage.

System Requirements

Contact Information

Key Network Services Ltd

Email: support@knws.co.uk

Website: knws.co.uk

Response Time: We aim to respond to all support enquiries within 48 hours during business days.